As a Product Designer at ParkHub, I designed internal dashboards to reduce the amount of time our internal teams spent on tasks. One example is a product we called "Prepaid Pass Manager" which allowed our Support Team to associate external passes (from Ticketmaster, for example) with events in our system.
The design team at this time was myself and our Chief Design Officer, as well as a front end engineer who was working closely with us as a rapid prototyper.
In the initial phase of the project, we consulted with those who'd be using the Prepaid Pass Manager on our Support Team to understand how they were currently doing the process. We identified several points of friction where they had repetitive tasks that could be easily grouped together, automated, or done in bulk through a new, simplified user interface.
These days, most prepaid passes are associated automatically, and the team just verifies the quality of that work. This is a vast improvement over the previous manual process.
As a Product Designer at ParkHub, I designed internal dashboards to reduce the amount of time our internal teams spent on tasks. One example is a product we called "Prepaid Pass Manager" which allowed our Support Team to associate external passes (from Ticketmaster, for example) with events in our system.
The design team at this time was myself and our Chief Design Officer, as well as a front end engineer who was working closely with us as a rapid prototyper.
In the initial phase of the project, we consulted with those who'd be using the Prepaid Pass Manager on our Support Team to understand how they were currently doing the process. We identified several points of friction where they had repetitive tasks that could be easily grouped together, automated, or done in bulk through a new, simplified user interface.
These days, most prepaid passes are associated automatically, and the team just verifies the quality of that work. This is a vast improvement over the previous manual process.
As a Product Designer at ParkHub, I designed internal dashboards to reduce the amount of time our internal teams spent on tasks. One example is a product we called "Prepaid Pass Manager" which allowed our Support Team to associate external passes (from Ticketmaster, for example) with events in our system.
The design team at this time was myself and our Chief Design Officer, as well as a front end engineer who was working closely with us as a rapid prototyper.
In the initial phase of the project, we consulted with those who'd be using the Prepaid Pass Manager on our Support Team to understand how they were currently doing the process. We identified several points of friction where they had repetitive tasks that could be easily grouped together, automated, or done in bulk through a new, simplified user interface.
These days, most prepaid passes are associated automatically, and the team just verifies the quality of that work. This is a vast improvement over the previous manual process.
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